UPDATED: Impact of City’s Cyber Incident on Public Library Services

 

October 10, 2019

The IT Department of the City of Woodstock and IT Consultants continue to make good progress in restoring normal network operations to both the City and Library.

Library patrons continue to be able to check in and out items from both our physical and digital collections. We are still unable to offer our public Internet stations to patrons, but our public WIFI network is still available for use. We are still unable to charge transit passes.

Once again, the Library would like to stress that no personal patron information was accessed during this cyber incident, as our patron records are held offsite on secure Internet servers.

City IT and our consultants are making good progress on scanning library computers on our network to ensure that they have not been infected.

Once again, we would like to thank patrons for their continued patience and understanding. We apologize for any inconveniences that this incident has caused.

The Library can be contacted by telephone and by our temporary email account at This email address is being protected from spambots. You need JavaScript enabled to view it..

If you have further concerns or questions, please call the Library CEO at 519-539-4801 ext. 3000.

David I. Harvie
Library CEO

 

Impact of City's Cyber incident on Public Library Services

 

October 3, 2019

The City of Woodstock was the target of a cyber attack on Friday, September 20th 2019.

This attack continues to disrupt library services to the public, as the Woodstock Public Library uses the City’s computer network infrastructure to connect to the Internet.

The Library was able to restore core library services to the public by the afternoon of Saturday September 21st 2019. Patrons can continue to borrow items from our collections, whether physical or digital.

No personal patron information has been compromised. Our library automation software is located on secure cloud servers on the Internet, which were not targeted by the attack.

While the Library can offer public WIFI Internet access, our public workstations are currently not available for use. The Library is also unable to recharge transit passes.

Like the City, the Library is without access to email. A temporary account has been established to contact the Library at This email address is being protected from spambots. You need JavaScript enabled to view it..

The Library has been working with City IT and their consultants to resolve the situation in a safe and secure manner.

We appreciate the continued patience of our patrons and apologize for any inconveniences this may cause. We will post updates when appropriate here on our website as well as on our social media channels.

If you have further concerns, please call the Library CEO at 519-539-4801 ext. 3000.

David I. Harvie
Library CEO